Quality Framework

abstract - Quality

In October 2017, the Department of Families and Abilities Manitoba entered into a partnership to develop a quality improvement framework for Community Living disABILITY Service (CLdS), the program that provides services and supports to adults with an intellectual disability. Phase one of the project was completed in April 2019.

In part, the first phase of the project set out to identify an outcome measurement tool that could be used to gather data on quality of life indicators of people receiving CLdS-funded services in Manitoba.

Download the Phase 1 Quality Framework Report (PDF 145KB)

Phase One

The Phase One final report recommended the use of the Personal Outcome Measures® (POM) Tool, created and administered by The Council on Quality and Leadership. The POM is a valid and reliable tool used to gather quality of life information from supported individuals. The questions are conversational in nature and aim to determine whether quality of life indicators are present for the individual and whether supports and services are present to help achieve those outcomes.

Phase Two

Phase Two of the project was designed to implement several of the recommendations identified in Phase One. Specifically, the goal of Phase Two of the project was to increase capacity for services to support good lives for people with intellectual disabilities by:

  • Completing the stakeholder engagement process of Phase One of the quality improvement work;
  • Engaging with the Council on Quality and Leadership (CQL) to pilot and evaluate the recommended outcome measurement tool, Personal Outcome Measures tool in Manitoba; and,
  • Introduce the Leading Practice Guidelines and support engagement with service providers to build capacity to utilize the resources and guidance articulated in the Guidelines.