Personal Outcome Measures Pilot Project

In October 2017, the Department of Families and Abilities Manitoba entered into a partnership to develop a quality improvement framework for Community Living disABILITY Service (CLdS), the program that provides services and supports to adults with an intellectual disability. 

Phase #1 of the Quality Framework resulted in a recommendation to use an outcome measurement tool that could be used to gather data on quality of life indicators of people receiving CLdS-funded services in Manitoba. The project’s Phase 1 Final Report recommended the use of the Personal Outcome Measures® (POM) Tool, created and administered by The Council on Quality and Leadership.

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The POM is a valid and reliable tool used to gather quality of life information from supported individuals. The questions are conversational in nature and aim to determine whether quality of life indicators are present for the individual, and whether supports and services are present to help achieve those outcomes.

Starting in February 2020 and extending until the Fall of 2022, the Department of Families and Abilities Manitoba are piloting the POM tool with a small cohort of CLdS-funded agencies. The project aims to utilize POM within eleven organizations that provide a variety of services to individuals with intellectual disabilities and evaluate the experience of those that they serve utilizing the Personal Outcome Measures tool, and the impact of the data collected on service provider organizations and CLdS to inform possible future use in Manitoba. The plan is to interview a representative sample of approximately 20% of people served within each organization. Significant training of staff within pilot organizations has also been done (and will continue).

For more information about the Personal Outcome Measures® Pilot contact Leanne Fenez at or 204-791-9319.